Frequently Asked Questions (FAQ)
What products does PolCash sell?
PolCash specializes in hobby and collectible products, including trading cards, Pokémon products, collectibles, accessories, and related merchandise.
How do I place an order?
Simply browse our store, add your desired items to your cart, and proceed to checkout. Follow the payment instructions to complete your purchase.
What payment methods do you accept?
We accept secure payment methods available at checkout, including major credit cards, debit cards, and other approved payment providers.
How long does order processing take?
Most orders are processed within 1–3 business days after payment has been successfully received.
How long does shipping take?
Estimated delivery times:
- United States: 3–6 business days
- International Orders: 7–20 business days
Delivery times may vary due to carrier delays, customs processing, weather conditions, or peak shipping periods.
Will I receive tracking information?
Yes. Once your order has been shipped, you will receive a tracking number via email when available.
Can I cancel my order?
If your order has not yet been processed or shipped, please contact us as soon as possible. We will do our best to accommodate your request.
What is your return policy?
Customers may request a return within 30 days of receiving their order, subject to the conditions outlined in our Refund & Return Policy.
When will I receive my refund?
Once your return is received and inspected, approved refunds are typically processed within 5–10 business days to the original payment method.
Are your products authentic?
We strive to accurately represent all products sold on our website. Product descriptions and details are provided to help customers make informed purchasing decisions.
What should I do if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery and include your order number and photos of the item. We will review the issue and work toward a resolution.
How can I contact customer support?
You can contact us at:
Email: tagiiyook45@outlook.com
Business Address:
Georgia Acres Rd
Gray Court, South Carolina 29645
United States