Refund policy
At PolCash, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return or refund in accordance with the policy below.
Return Eligibility
To be eligible for a return:
- Items must be requested within 30 days of delivery
- Items must be unused, unworn, and in original condition
- Items must include original packaging (if applicable)
- Proof of purchase (order number or receipt) is required
Non-Returnable Items
Certain items may not be eligible for return, including:
- Items that have been used or damaged after delivery
- Clearance or final sale items (if marked)
- Digital or downloadable products (if applicable)
- Items returned without original packaging (when required)
How to Request a Return
To start a return, contact us at:
Please include:
- Your order number
- Reason for return
- Photos of the item (if damaged or incorrect)
We will review your request and provide return instructions if approved.
Refunds
Once your return is received and inspected:
- We will notify you of the approval or rejection of your refund
- Approved refunds will be issued to your original payment method
- Refund processing time is typically 6–10 business days, depending on your bank or payment provider
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will work to resolve the issue by offering a replacement, refund, or store credit where applicable.
Return Shipping
- Customers may be responsible for return shipping costs unless the item is defective or incorrect
- Shipping costs are non-refundable unless otherwise stated
Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again
- Contact your credit card company or payment provider (processing time may vary)
- If needed, contact us for assistance
Contact Us
PolCash
tagiiyook45@outlook.com
Georgia Acres Rd
Gray Court, South Carolina 29645
United States